inCloudService

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Skill_GetServiceLevel

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /inCloudWS.asmx HTTP/1.1
Host: incloudws.incontact.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "inCloudService/Skill_GetServiceLevel"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Header>
    <AuthenticationHeader xmlns="inCloudService">
      <Username>string</Username>
      <Password>string</Password>
    </AuthenticationHeader>
  </soap:Header>
  <soap:Body>
    <Skill_GetServiceLevel xmlns="inCloudService">
      <applicationId>string</applicationId>
      <skillNo>int</skillNo>
      <day>dateTime</day>
    </Skill_GetServiceLevel>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <Skill_GetServiceLevelResponse xmlns="inCloudService">
      <Skill_GetServiceLevelResult>
        <SkillNo>int</SkillNo>
        <SkillName>string</SkillName>
        <InSLA>int</InSLA>
        <OutSLA>int</OutSLA>
        <Offered>int</Offered>
        <ServiceLevelPct>double</ServiceLevelPct>
        <ShortAbandonCnt>int</ShortAbandonCnt>
      </Skill_GetServiceLevelResult>
    </Skill_GetServiceLevelResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /inCloudWS.asmx HTTP/1.1
Host: incloudws.incontact.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Header>
    <AuthenticationHeader xmlns="inCloudService">
      <Username>string</Username>
      <Password>string</Password>
    </AuthenticationHeader>
  </soap12:Header>
  <soap12:Body>
    <Skill_GetServiceLevel xmlns="inCloudService">
      <applicationId>string</applicationId>
      <skillNo>int</skillNo>
      <day>dateTime</day>
    </Skill_GetServiceLevel>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <Skill_GetServiceLevelResponse xmlns="inCloudService">
      <Skill_GetServiceLevelResult>
        <SkillNo>int</SkillNo>
        <SkillName>string</SkillName>
        <InSLA>int</InSLA>
        <OutSLA>int</OutSLA>
        <Offered>int</Offered>
        <ServiceLevelPct>double</ServiceLevelPct>
        <ShortAbandonCnt>int</ShortAbandonCnt>
      </Skill_GetServiceLevelResult>
    </Skill_GetServiceLevelResponse>
  </soap12:Body>
</soap12:Envelope>