inCloudService

Click here for a complete list of operations.

Skill_Add

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /inCloudWS.asmx HTTP/1.1
Host: incloudws.incontact.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "inCloudService/Skill_Add"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Header>
    <AuthenticationHeader xmlns="inCloudService">
      <Username>string</Username>
      <Password>string</Password>
    </AuthenticationHeader>
  </soap:Header>
  <soap:Body>
    <Skill_Add xmlns="inCloudService">
      <applicationId>string</applicationId>
      <skill>
        <SkillNo>int</SkillNo>
        <SkillName>string</SkillName>
        <MediaType>Undefined or EMail or FAX or Chat or PhoneCall or VoiceMail or WorkItem</MediaType>
        <Status>Active or InActive or CURR or DISC</Status>
        <CampaignNo>int</CampaignNo>
        <OutboundSkill>boolean</OutboundSkill>
        <SLASeconds>int</SLASeconds>
        <SLAPercent>int</SLAPercent>
        <Notes>string</Notes>
        <Description>string</Description>
        <Interruptible>boolean</Interruptible>
        <FromEmailEditable>boolean</FromEmailEditable>
        <FromEmailAddress>string</FromEmailAddress>
        <UseDispositions>boolean</UseDispositions>
        <RequireDispositions>boolean</RequireDispositions>
        <DispositionTimer>int</DispositionTimer>
        <QueueInitPriority>int</QueueInitPriority>
        <QueueAcceleration>int</QueueAcceleration>
        <QueueFunction>Linear</QueueFunction>
        <QueueMaxPriority>int</QueueMaxPriority>
        <ActiveMinWorkTime>int</ActiveMinWorkTime>
        <OverrideCallerID>boolean</OverrideCallerID>
        <CallerIDNumber>string</CallerIDNumber>
        <UseScreenPops>boolean</UseScreenPops>
        <UseCustomScreenPops>boolean</UseCustomScreenPops>
        <CustomScreenPopApp>string</CustomScreenPopApp>
        <CampaignName>string</CampaignName>
        <LastModified>dateTime</LastModified>
        <ShortAbandonThreshold>int</ShortAbandonThreshold>
        <UseShortAbandonThreshold>boolean</UseShortAbandonThreshold>
        <IncludeShortAbandons>boolean</IncludeShortAbandons>
        <IncludeOtherAbandons>boolean</IncludeOtherAbandons>
        <CustomScriptID>int</CustomScriptID>
        <CustomScriptName>string</CustomScriptName>
        <IsDialer>boolean</IsDialer>
        <EnableBlending>boolean</EnableBlending>
      </skill>
    </Skill_Add>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <Skill_AddResponse xmlns="inCloudService">
      <Skill_AddResult>int</Skill_AddResult>
    </Skill_AddResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /inCloudWS.asmx HTTP/1.1
Host: incloudws.incontact.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Header>
    <AuthenticationHeader xmlns="inCloudService">
      <Username>string</Username>
      <Password>string</Password>
    </AuthenticationHeader>
  </soap12:Header>
  <soap12:Body>
    <Skill_Add xmlns="inCloudService">
      <applicationId>string</applicationId>
      <skill>
        <SkillNo>int</SkillNo>
        <SkillName>string</SkillName>
        <MediaType>Undefined or EMail or FAX or Chat or PhoneCall or VoiceMail or WorkItem</MediaType>
        <Status>Active or InActive or CURR or DISC</Status>
        <CampaignNo>int</CampaignNo>
        <OutboundSkill>boolean</OutboundSkill>
        <SLASeconds>int</SLASeconds>
        <SLAPercent>int</SLAPercent>
        <Notes>string</Notes>
        <Description>string</Description>
        <Interruptible>boolean</Interruptible>
        <FromEmailEditable>boolean</FromEmailEditable>
        <FromEmailAddress>string</FromEmailAddress>
        <UseDispositions>boolean</UseDispositions>
        <RequireDispositions>boolean</RequireDispositions>
        <DispositionTimer>int</DispositionTimer>
        <QueueInitPriority>int</QueueInitPriority>
        <QueueAcceleration>int</QueueAcceleration>
        <QueueFunction>Linear</QueueFunction>
        <QueueMaxPriority>int</QueueMaxPriority>
        <ActiveMinWorkTime>int</ActiveMinWorkTime>
        <OverrideCallerID>boolean</OverrideCallerID>
        <CallerIDNumber>string</CallerIDNumber>
        <UseScreenPops>boolean</UseScreenPops>
        <UseCustomScreenPops>boolean</UseCustomScreenPops>
        <CustomScreenPopApp>string</CustomScreenPopApp>
        <CampaignName>string</CampaignName>
        <LastModified>dateTime</LastModified>
        <ShortAbandonThreshold>int</ShortAbandonThreshold>
        <UseShortAbandonThreshold>boolean</UseShortAbandonThreshold>
        <IncludeShortAbandons>boolean</IncludeShortAbandons>
        <IncludeOtherAbandons>boolean</IncludeOtherAbandons>
        <CustomScriptID>int</CustomScriptID>
        <CustomScriptName>string</CustomScriptName>
        <IsDialer>boolean</IsDialer>
        <EnableBlending>boolean</EnableBlending>
      </skill>
    </Skill_Add>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <Skill_AddResponse xmlns="inCloudService">
      <Skill_AddResult>int</Skill_AddResult>
    </Skill_AddResponse>
  </soap12:Body>
</soap12:Envelope>