inCloudService Web Service

inCloudService

Click here for a complete list of operations.

Contact_GetExpandedCallDetail

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /inCloudWS.asmx HTTP/1.1
Host: incloudws.incontact.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "inCloudService/Contact_GetExpandedCallDetail"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Header>
    <AuthenticationHeader xmlns="inCloudService">
      <Username>string</Username>
      <Password>string</Password>
    </AuthenticationHeader>
  </soap:Header>
  <soap:Body>
    <Contact_GetExpandedCallDetail xmlns="inCloudService">
      <applicationId>string</applicationId>
      <startDate>dateTime</startDate>
      <endDate>dateTime</endDate>
    </Contact_GetExpandedCallDetail>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <Contact_GetExpandedCallDetailResponse xmlns="inCloudService">
      <Contact_GetExpandedCallDetailResult>
        <inContactCDExpanded>
          <ContactID>long</ContactID>
          <MasterContactID>long</MasterContactID>
          <MediaName>string</MediaName>
          <ContactName>string</ContactName>
          <ANI>string</ANI>
          <DNIS>string</DNIS>
          <SkillNo>int</SkillNo>
          <SkillName>string</SkillName>
          <CampaignNo>int</CampaignNo>
          <CampaignName>string</CampaignName>
          <AgentNo>int</AgentNo>
          <AgentName>string</AgentName>
          <TeamNo>int</TeamNo>
          <TeamName>string</TeamName>
          <SLA>int</SLA>
          <StartDate>string</StartDate>
          <StartTime>string</StartTime>
          <PreQueueSeconds>int</PreQueueSeconds>
          <InQueueSeconds>int</InQueueSeconds>
          <AgentSeconds>int</AgentSeconds>
          <PostQueueSeconds>int</PostQueueSeconds>
          <TotalDurationSeconds>int</TotalDurationSeconds>
          <AbandonSeconds>int</AbandonSeconds>
          <Abandoned>string</Abandoned>
          <ACWSeconds>int</ACWSeconds>
        </inContactCDExpanded>
        <inContactCDExpanded>
          <ContactID>long</ContactID>
          <MasterContactID>long</MasterContactID>
          <MediaName>string</MediaName>
          <ContactName>string</ContactName>
          <ANI>string</ANI>
          <DNIS>string</DNIS>
          <SkillNo>int</SkillNo>
          <SkillName>string</SkillName>
          <CampaignNo>int</CampaignNo>
          <CampaignName>string</CampaignName>
          <AgentNo>int</AgentNo>
          <AgentName>string</AgentName>
          <TeamNo>int</TeamNo>
          <TeamName>string</TeamName>
          <SLA>int</SLA>
          <StartDate>string</StartDate>
          <StartTime>string</StartTime>
          <PreQueueSeconds>int</PreQueueSeconds>
          <InQueueSeconds>int</InQueueSeconds>
          <AgentSeconds>int</AgentSeconds>
          <PostQueueSeconds>int</PostQueueSeconds>
          <TotalDurationSeconds>int</TotalDurationSeconds>
          <AbandonSeconds>int</AbandonSeconds>
          <Abandoned>string</Abandoned>
          <ACWSeconds>int</ACWSeconds>
        </inContactCDExpanded>
      </Contact_GetExpandedCallDetailResult>
    </Contact_GetExpandedCallDetailResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /inCloudWS.asmx HTTP/1.1
Host: incloudws.incontact.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Header>
    <AuthenticationHeader xmlns="inCloudService">
      <Username>string</Username>
      <Password>string</Password>
    </AuthenticationHeader>
  </soap12:Header>
  <soap12:Body>
    <Contact_GetExpandedCallDetail xmlns="inCloudService">
      <applicationId>string</applicationId>
      <startDate>dateTime</startDate>
      <endDate>dateTime</endDate>
    </Contact_GetExpandedCallDetail>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <Contact_GetExpandedCallDetailResponse xmlns="inCloudService">
      <Contact_GetExpandedCallDetailResult>
        <inContactCDExpanded>
          <ContactID>long</ContactID>
          <MasterContactID>long</MasterContactID>
          <MediaName>string</MediaName>
          <ContactName>string</ContactName>
          <ANI>string</ANI>
          <DNIS>string</DNIS>
          <SkillNo>int</SkillNo>
          <SkillName>string</SkillName>
          <CampaignNo>int</CampaignNo>
          <CampaignName>string</CampaignName>
          <AgentNo>int</AgentNo>
          <AgentName>string</AgentName>
          <TeamNo>int</TeamNo>
          <TeamName>string</TeamName>
          <SLA>int</SLA>
          <StartDate>string</StartDate>
          <StartTime>string</StartTime>
          <PreQueueSeconds>int</PreQueueSeconds>
          <InQueueSeconds>int</InQueueSeconds>
          <AgentSeconds>int</AgentSeconds>
          <PostQueueSeconds>int</PostQueueSeconds>
          <TotalDurationSeconds>int</TotalDurationSeconds>
          <AbandonSeconds>int</AbandonSeconds>
          <Abandoned>string</Abandoned>
          <ACWSeconds>int</ACWSeconds>
        </inContactCDExpanded>
        <inContactCDExpanded>
          <ContactID>long</ContactID>
          <MasterContactID>long</MasterContactID>
          <MediaName>string</MediaName>
          <ContactName>string</ContactName>
          <ANI>string</ANI>
          <DNIS>string</DNIS>
          <SkillNo>int</SkillNo>
          <SkillName>string</SkillName>
          <CampaignNo>int</CampaignNo>
          <CampaignName>string</CampaignName>
          <AgentNo>int</AgentNo>
          <AgentName>string</AgentName>
          <TeamNo>int</TeamNo>
          <TeamName>string</TeamName>
          <SLA>int</SLA>
          <StartDate>string</StartDate>
          <StartTime>string</StartTime>
          <PreQueueSeconds>int</PreQueueSeconds>
          <InQueueSeconds>int</InQueueSeconds>
          <AgentSeconds>int</AgentSeconds>
          <PostQueueSeconds>int</PostQueueSeconds>
          <TotalDurationSeconds>int</TotalDurationSeconds>
          <AbandonSeconds>int</AbandonSeconds>
          <Abandoned>string</Abandoned>
          <ACWSeconds>int</ACWSeconds>
        </inContactCDExpanded>
      </Contact_GetExpandedCallDetailResult>
    </Contact_GetExpandedCallDetailResponse>
  </soap12:Body>
</soap12:Envelope>