inCloudService

Click here for a complete list of operations.

Callback_Add

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /inCloudWS.asmx HTTP/1.1
Host: incloudws.incontact.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "inCloudService/Callback_Add"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Header>
    <AuthenticationHeader xmlns="inCloudService">
      <Username>string</Username>
      <Password>string</Password>
    </AuthenticationHeader>
  </soap:Header>
  <soap:Body>
    <Callback_Add xmlns="inCloudService">
      <applicationId>string</applicationId>
      <callbackAdd>
        <CallbackID>int</CallbackID>
        <TargetType>Agent or Skill</TargetType>
        <AgentNo>int</AgentNo>
        <SkillNo>int</SkillNo>
        <CallerIDNumber>string</CallerIDNumber>
        <PhoneNumber>string</PhoneNumber>
        <FirstName>string</FirstName>
        <LastName>string</LastName>
        <Notes>string</Notes>
        <CallBackTime>dateTime</CallBackTime>
        <CallBackExpireTime>dateTime</CallBackExpireTime>
        <TimeZoneName>string</TimeZoneName>
      </callbackAdd>
    </Callback_Add>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <Callback_AddResponse xmlns="inCloudService">
      <Callback_AddResult>int</Callback_AddResult>
    </Callback_AddResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /inCloudWS.asmx HTTP/1.1
Host: incloudws.incontact.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Header>
    <AuthenticationHeader xmlns="inCloudService">
      <Username>string</Username>
      <Password>string</Password>
    </AuthenticationHeader>
  </soap12:Header>
  <soap12:Body>
    <Callback_Add xmlns="inCloudService">
      <applicationId>string</applicationId>
      <callbackAdd>
        <CallbackID>int</CallbackID>
        <TargetType>Agent or Skill</TargetType>
        <AgentNo>int</AgentNo>
        <SkillNo>int</SkillNo>
        <CallerIDNumber>string</CallerIDNumber>
        <PhoneNumber>string</PhoneNumber>
        <FirstName>string</FirstName>
        <LastName>string</LastName>
        <Notes>string</Notes>
        <CallBackTime>dateTime</CallBackTime>
        <CallBackExpireTime>dateTime</CallBackExpireTime>
        <TimeZoneName>string</TimeZoneName>
      </callbackAdd>
    </Callback_Add>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <Callback_AddResponse xmlns="inCloudService">
      <Callback_AddResult>int</Callback_AddResult>
    </Callback_AddResponse>
  </soap12:Body>
</soap12:Envelope>