inCloudService

Click here for a complete list of operations.

Agent_Update

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /inCloudWS.asmx HTTP/1.1
Host: incloudws.incontact.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "inCloudService/Agent_Update"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Header>
    <AuthenticationHeader xmlns="inCloudService">
      <Username>string</Username>
      <Password>string</Password>
    </AuthenticationHeader>
  </soap:Header>
  <soap:Body>
    <Agent_Update xmlns="inCloudService">
      <applicationId>string</applicationId>
      <agent>
        <AgentNo>int</AgentNo>
        <Password>string</Password>
        <TeamNo>int</TeamNo>
        <FirstName>string</FirstName>
        <MiddleName>string</MiddleName>
        <LastName>string</LastName>
        <Email>string</Email>
        <Status>Active or InActive or CURR or DISC</Status>
        <Notes>string</Notes>
        <SecurityProfileID>int</SecurityProfileID>
        <TeamName>string</TeamName>
        <LastLogin>dateTime</LastLogin>
        <LastModified>dateTime</LastModified>
        <CurrentState>string</CurrentState>
        <CurrentStationId>int</CurrentStationId>
        <CurrentSkillNo>int</CurrentSkillNo>
        <CurrentSkillName>string</CurrentSkillName>
        <UserName>string</UserName>
        <UserNameDomain>string</UserNameDomain>
        <ReportTo>int</ReportTo>
        <ReportToName>string</ReportToName>
        <ReportToFirstName>string</ReportToFirstName>
        <ReportToLastName>string</ReportToLastName>
        <EmailRefusalTimeout>int</EmailRefusalTimeout>
        <DocumentRefusalTimeout>int</DocumentRefusalTimeout>
        <ChatRefusalTimeout>int</ChatRefusalTimeout>
        <PhoneCallRefusalTimeout>int</PhoneCallRefusalTimeout>
        <VoiceMailRefusalTimeout>int</VoiceMailRefusalTimeout>
        <NtLoginName>string</NtLoginName>
        <CreateDate>dateTime</CreateDate>
        <EndDate>dateTime</EndDate>
        <IsSupervisor>boolean</IsSupervisor>
      </agent>
    </Agent_Update>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <Agent_UpdateResponse xmlns="inCloudService" />
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /inCloudWS.asmx HTTP/1.1
Host: incloudws.incontact.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Header>
    <AuthenticationHeader xmlns="inCloudService">
      <Username>string</Username>
      <Password>string</Password>
    </AuthenticationHeader>
  </soap12:Header>
  <soap12:Body>
    <Agent_Update xmlns="inCloudService">
      <applicationId>string</applicationId>
      <agent>
        <AgentNo>int</AgentNo>
        <Password>string</Password>
        <TeamNo>int</TeamNo>
        <FirstName>string</FirstName>
        <MiddleName>string</MiddleName>
        <LastName>string</LastName>
        <Email>string</Email>
        <Status>Active or InActive or CURR or DISC</Status>
        <Notes>string</Notes>
        <SecurityProfileID>int</SecurityProfileID>
        <TeamName>string</TeamName>
        <LastLogin>dateTime</LastLogin>
        <LastModified>dateTime</LastModified>
        <CurrentState>string</CurrentState>
        <CurrentStationId>int</CurrentStationId>
        <CurrentSkillNo>int</CurrentSkillNo>
        <CurrentSkillName>string</CurrentSkillName>
        <UserName>string</UserName>
        <UserNameDomain>string</UserNameDomain>
        <ReportTo>int</ReportTo>
        <ReportToName>string</ReportToName>
        <ReportToFirstName>string</ReportToFirstName>
        <ReportToLastName>string</ReportToLastName>
        <EmailRefusalTimeout>int</EmailRefusalTimeout>
        <DocumentRefusalTimeout>int</DocumentRefusalTimeout>
        <ChatRefusalTimeout>int</ChatRefusalTimeout>
        <PhoneCallRefusalTimeout>int</PhoneCallRefusalTimeout>
        <VoiceMailRefusalTimeout>int</VoiceMailRefusalTimeout>
        <NtLoginName>string</NtLoginName>
        <CreateDate>dateTime</CreateDate>
        <EndDate>dateTime</EndDate>
        <IsSupervisor>boolean</IsSupervisor>
      </agent>
    </Agent_Update>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <Agent_UpdateResponse xmlns="inCloudService" />
  </soap12:Body>
</soap12:Envelope>